Anyone out there been screwed over by the wedding photographer? & Was it with The Photo Lady?

Her name is Lora from Photography by Lora, in Newmarket, ON (aka The Photo Lady) .... to make a long story short: I was in my friend's bridal party, which was almost a year ago now, & till this day she has not rec'd her final photos, and the proofs she rec'd beforehand were pure crap! - to say the least and way too dark, no head on shots, there were multiples and triples of the same photos in the proofs, eg. blk and wht, then again in colour etc... the list goes on and on! Anyhow, this bride is devastated that she spent so much $$$ on what any regular guest could of shot, never mind her guests actually took better shots than the actual photographer! So what Lora advertised from her website and portfolio's is not what the bride got or asked for! Another issue, she's tried in vain to get Lora to contact her and return her calls and emails etc. to discuss about this but the woman keeps avoiding all her calls, emails etc. What it comes down to is, she's putting a case together and so anyone else out there who's had negative dealings with this Photographer it would be appreciated if we can hear your story and what you've done about it. Please & Thanks!